GIANT STEPS COVID-19 RESPONSE
Due to the COVID-19 virus, Chattanooga has issued Executive Order No. 2020-04 to close “non-essential” businesses as of Wednesday at midnight, 3/25/2020 (so Tuesday night) until further notice. Since Giant Steps has a large number of customers needing cleaning service on their instruments (whether customer-owned or one of our rentals), we will be offering curb-side service until further notice only, running under “Minimum Basic Operations.” The Giant Steps retail storefront is closed to the public.
Beginning 3/25/2020, if you have an instrument that needs service, please feel free to call ahead at 423-875-4179 to discuss it with us. When you reach our parking lot, please call us and we will come outside to pick up your instrument and we can get all of your contact info via phone. We can also sell supplies over the phone such as valve oil, reeds, etc. We will be able to process your credit or debit card for payment over the phone; we will not be able to accept cash until further notice.
We advise that you take extra steps to ensure that you’re playing on clean musical equipment.
We always recommend having your instrument cleaned and sterilized a minimum of once per year by a professional repair shop. While doing regular cleanings at home can extend that time, there are some things that you just can’t get out with soap and water; if you need advice on how to do this, call us any time.
To help our customers battle these tough times, we are offering a 25 % discount on cleaning services from today through the end of May 2020.
If you are in the market to purchase a new or used instrument from Giant Steps, you will need to make an appointment, so we can follow extra steps to ensure cleanliness.
Giant Steps has a new Rent-to-Own program for select student and pro instruments. There is also financing available on instrument purchases. This is a good way to ensure the cleanliness of your current musical instrument. Trade-ins are also welcome to lower the price of a purchase.
Thank you for supporting Giant Steps Music since 1977!
Have a band or orchestra instrument that's taking up room and you're looking to get rid of it? We may be interested in buying it, consigning it, or taking it as a trade in! Bring it in to the store at any time, and we would be more than happy to take a look. (Please note: in order to estimate, we must see them in person--we cannot do any estimates on the phone or via email.)